Returns

We take pride in the quality of our products and we hope you love your purchase(s). However, we understand that a change of heart can happen.

If you are not happy with your purchase, full priced items can be returned for a refund.  To be eligible for a refund (less shipping costs) items must be unused/unworn and returned in its original packaging including tags within 5 days from the date you received the item. Unfortunately we are unable to offer refunds on sale items or made to order items. 

Please note that we will not refund or exchange any item(s) until the package has arrived back into our office, and has been examined by our returns department. 

Once we've received your package, our Return & Exchange department will contact you via email to confirm your refund. This process can take 1-4 business days. You will be refunded in the original form of payment. Please note that after the refund has been processed your banking institution may take 7-10 business days to process and post this transaction to your account.

Please contact info@traceynicole.com for information on how to return your item.